98ok Help Center | Get Support for All Your Questions

Q: I made a deposit but my balance hasn't been updated. What should I do?

Wait 15–20 minutes first, as mobile banking can sometimes take a little time to process. If the funds still haven't arrived, contact live chat with a screenshot of your payment and your transaction ID. The 98ok team will resolve the issue within 24 hours.

Q: I can't log in — I've forgotten my password. What do I do?

Go to the /login page and click the "Forgot Password" button. Enter the mobile number or email address used during registration — you'll receive an OTP or a reset link. Once you set a new password, you can log right in. If you run into any issues, contact support.

Q: My withdrawal is stuck — how long will it take?

With KYC verified, withdrawals are processed according to your VIP level — 24 hours for Bronze, 12 hours for Silver, 6 hours for Gold, and 15 minutes for Diamond. If your withdrawal is taking longer than expected, contact support and provide your withdrawal request ID.

Q: I didn't receive my bonus — how do I claim it?

Some bonuses are added automatically, while others need to be claimed manually. Head to the Promotions page and check if there's an activation button for the bonus. If there isn't, contact support and mention which promotion you're entitled to. The 98ok team will verify and credit the bonus accordingly.

Q: Game won't load or keeps crashing — what should I do?

Start by refreshing your browser and clearing the cache. If you're on mobile, restart the app. Make sure your internet connection is stable. If the problem persists, try a different browser or device. Still no luck? Contact support with the game name and your device details.

Q: How long does account verification (KYC) take?

KYC verification is usually approved within 24 hours of submitting your documents. During busy periods, it may take up to 48 hours. Submitting clear photos and the correct documents helps speed up the process. If it's been more than 48 hours, please contact support.

Q: Does the support team speak Bangla?

Yes, the 98ok support team communicates entirely in Bangla. You don't need to write or speak in English — just explain your issue naturally in your own language and you'll get a response in Bangla. This was specifically designed with members in Bangladesh in mind.

Q: Can I open multiple accounts?

No, only one account is allowed per person. Attempting to open multiple accounts may result in all accounts being suspended and your balance being forfeited. If you're having trouble with your existing account, contact support — there's no need to create a new one.

24/7

Support Available

< 5 Minutes

Average Response Time

98%

Satisfaction Rate

In Bengali

Help in Your Own Language

What do you need help with?

Account Registration

Help with registration, identity verification, and profile updates.

Deposits & Withdrawals

Help with all payment methods including Mobile Pay, Nagad, and Rocket.

Bonuses & Promotions

Confused about a missing bonus or wagering requirements? You'll find all the answers here.

Games & Betting

What to do if a game won't load or you're having trouble with a bet.

Account Security

Forgot your password or got locked out of your account? Find the fix here.

VIP Program

Learn about points, level progression, and VIP benefits.

Mobile App

For any issues with app installation, login, or performance.

Responsible Gaming

Want to keep your gaming in check? We're here to help.

How the 98ok Help Center Works

Minor hiccups are a normal part of online gaming — but without a quick fix, they can easily ruin the experience. 98ok understands this well. That's why a comprehensive help center has been built here — where you can find answers to common questions on your own, or speak directly with the support team.

98okThe support team operates in Bengali, so you don't need to write in English. Just explain your issue in your own language and you'll get a response the same way. Whether you're in Dhaka, Chattogram, Gazipur, or Narayanganj, the same level of support is available to everyone.

Support is available via live chat, email, and phone. For urgent issues, live chat is the fastest option — someone typically responds within five minutes.

Tip: Before reaching out to support, take a quick look at the FAQ section below. You'll find answers to most common issues there — no waiting required.

Account Registration & Verification

98okOpening an account is quick and straightforward. Registration only takes a few steps, and you can start playing right away. That said, some users do get stuck at certain points. Here's a step-by-step guide to walk you through it:

1

Fill Out the Registration Form Go to the /register page and enter your mobile number, email, and password. Make sure your details are accurate — they'll need to be verified later.
2

Verify Your OTP An OTP code will be sent to the mobile number you registered with. Enter it to verify your number.
3

Complete Your Profile Provide your real name, date of birth, and address — this information is required for withdrawals.
4

Identity Verification (KYC) Upload a photo of your national ID or passport. Approval is usually completed within 24 hours.
5

Make Your First Deposit Deposit any amount via Mobile Pay, Nagad, or Rocket and claim your welcome bonus.

Resolving Deposit & Withdrawal Issues

Payment-related questions are the most common among members in Bangladesh. 98okTransactions on Mobile Pay, Nagad, Rocket, and bank transfer are all supported. In most cases, deposits are credited to your account within minutes.

That said, occasional delays can happen due to network issues or an incorrect reference number. In that case, don't panic — just take a screenshot of your payment and contact support. The team will quickly verify the issue and get it resolved.

KYC verification must be completed before you can make a withdrawal. Withdrawals may be temporarily held for accounts that haven't been verified. Once verified, all future transactions will go through smoothly.

Use the correct reference number when making a deposit
Complete KYC Before Withdrawing
Save your payment screenshots
Make sure the wagering requirements have been met
Check the withdrawal limit based on your VIP level
If you run into any issues, contact support with your transaction ID

Account Security & Password Issues

Account Security 98okis the top priority. To keep your account secure, a few things are worth keeping in mind. First, use a strong password — not just numbers, but a mix of letters and special characters.

If you've forgotten your password, click the "Forgot Password" option on the login page. A reset link or code will be sent to the mobile number or email you registered with. Setting a new password takes under five minutes.

If you suspect that someone has accessed or is attempting to access your account, 98ok contact support immediately. The team can quickly place a temporary lock on your account to keep it secure. Enabling two-factor authentication (2FA) adds an extra layer of protection.

Important: 98ok will never ask for your password via email or SMS. If anyone requests your password or OTP, it's a scam — report it to support immediately.

Contact us for direct support

Live Chat

For the fastest resolution, use live chat. You can typically expect a response within 5 minutes.

Active 24/7

Email Support

Email us with a detailed description of your issue along with any screenshots. You'll typically receive a reply within 2–4 hours.

support@98ok.site

Phone Support

For urgent matters, give us a call to speak with someone directly. VIP members receive priority service.

9:00 AM – 11:00 PM

How to Make the Most of the Help Center

When something goes wrong, many users message support right away but struggle to describe the issue clearly — which ends up delaying the resolution. Keeping a few things in mind 98oksupport team can resolve things much faster.

Start by telling us what the issue is — deposit, withdrawal, game, or account. Then let us know when it happened and what you were trying to do. If possible, share a screenshot or transaction ID. With those three details, our support team can almost always resolve the issue in the very first message.

98okOne standout feature of the help center is conversation history. If you've previously reported an issue and contacted support, that chat history is saved right in your account — making it easy to look up past solutions if the same problem comes up again.

Even late at night or on holidays 98oksupport remains equally active. During cricket matches or special events, the support team ramps up its readiness, as those are the peak times when the most members are online.

The Help Center isn't just for troubleshooting. You can also reach out to learn about new features, improve how you use your account, or get more details about VIP benefits. 98okaims to ensure every member has a great experience.

Quick Fix Tips

Mention the Date and Time of the Issue
Save Your Transaction ID
Take a screenshot
Provide Your Account Username
Let us know which payment method you used
Share all the details upfront
Check the FAQ first

FAQ